Privacy Policy

TroutBook is a consumer mobile app and cloud service for anglers that lets you log catches, save fishing locations, and view personal stats and trends. To operate the service, we process account information (e.g., name, email), user-generated content (e.g., catch details, photos, notes), optional device location and saved coordinates (when you enable location services), and basic diagnostics/usage data. We use this information to provide core features (logging, maps, syncing, and analytics), maintain security, and improve the product. With your explicit opt-in, TroutBook may use de-identified, aggregated catch and seasonal trend data for conservation reporting; we do not disclose your precise saved locations or personally identifying information to the public or partners without your consent. TroutBook does not sell personal data and shares information only with service providers that help us deliver the app.TroutBook’s Privacy Statement (“Privacy Statement”) explains how we, TroutBook, LLC (collectively “TroutBook,” “we,” “us,” or “our”), collect, use, share, or otherwise process information that we collect through our services. The services may include websites and web-based applications, mobile applications, social media pages, marketing activities, and other activities which may become applicable, or when we receive your personal information provided from other businesses (collectively, the “Services”). 

• Personal information for the purposes of providing the benefits of our Services; and
• Personal information as necessary to manage, run, improve, and develop our business and personalize your experience while interacting with the Services. Depending on your settings, this may include showing you personalized ads or recommending certain TroutBook products based on your interests.

TroutBook determines the purposes and means of the processing of your personal information as described in this Privacy Statement, and therefore acts as a ‘data controller’ (or equivalent/similar terms under applicable data privacy laws) of such information. We may share your personal information within our Affiliates and conduct processing activities as controllers or joint controllers for the purposes set out in this Privacy Statement.

If you have any questions about how TroutBook processes your personal information, contact us here.

 

TroutBook

Your personal information
When you choose to share data with us or bring over information from third parties (like?), TroutBook uses that data together, not just within the individual offering(s) you’re using. This means that, for example, we may use your * details from *, budgets from *, contact and purchase history details from *, and/or recommendations from *. The personal information we use in this centralized way may relate to you as an end user of our Services or as a customer or vendor of a TroutBook customer whose personal information has been included in TroutBook.

Personal information we may collect:
Depending on your use of the Services, the personal information collected or otherwise received about you depends on how you configure your account settings, and the choices you make, including your privacy settings. The processing of your personal information may also depend on the Services you use, your location, and applicable law.

Information you provide to us:
You may provide us with your personal information as follows:

• Contact information and account profile. We collect information when you (or your organization), activate either a trial, beta, or any form of subscription, and/or input or upload information to TroutBook. Personal information may include your name, previous name(s) and/or nicknames, title and honorifics, professional title and company name, education, billing and mailing addresses, phone number and email address, billing information (your payment information), purchase history, demographic information, preferences, subscription data, and your username and account credentials.
• Identity verification information. We collect information to verify your identity, including your name, telephone number, e-mail address, or similar information to verify your identity.
• Communications, feedback and survey data, and related data. We may collect personal information such as your name, email address, telephone number and any other personal information you choose to share when you reach out to us for support, give us feedback, participate in optional surveys, attend our events, participate in product research or training, or otherwise interact or communicate with us. This information may include: call center recordings and call monitoring records, chat and text records, voicemails, photographs, and video images.
• Marketing data. You may provide us with your contact information and preferences for receiving our marketing communications. 
• Social and community content. We receive content you post on our social media pages and our community pages.
• Business and financial information. We may receive information about your business, your finances, expenses, invoices, financial statements, details of your financial transactions, payroll details, payment details, tax return details, details about your customers, vendors, or employees, income and wage information, and/or investment information.
• Interactions with Third-Parties, other users, or TroutBook. When you connect with others through the Services, we may receive information about those communications, including questions you ask, the details of your accounts, or the guidance provided to you.
• Device and contact data. If you grant permission through your device settings, certain features may have access to your device and contacts.

Third-party sources
The Services may connect you with other people and businesses. You (and others about you) may be able to input or process personal information about others, for example, to manage customer lists, or to **.  Any information about others that you input into the Services must be acquired with appropriate notice and permission and abide by required applicable laws. 

We may also receive your personal information from Third-Parties where you have consented or where permitted by applicable law. We protect and process the personal information obtained from those Third-Parties, in line with their restrictions and this Privacy Statement. As examples which may vary, we may receive information from:

• Linked third-party services.  If you choose to sync a non-TroutBook account/service with your TroutBook account, we will receive information from that account/service according to your settings with that account/service. This may include details of your social media information, purchase history or your business’s sales records through a point of sale application.  
• Supplemental information and identity verification providers. We work with certain Third-Parties to help us verify your identity, the specifics of your business, and/or supplement the personal information you have provided and ensure the accuracy of your personal information. For example, we use third-party providers to validate your contact information (e.g., name, mailing address, email address, phone number) or to provide additional details about your business. These providers may include, for example, your telecommunications provider or email provider.
• Customer support providers. We receive personal information about you or your interaction with TroutBook from certain Third-Parties for troubleshooting purposes. For example, we may obtain information about your interaction(s) with support teams and information about technical issues you have raised, including call recordings, call monitoring records, voicemails, photographs and chat records.
• Other users. As described herein, we may receive personal information about you from other TroutBook users, such as your accountant, employer, or other business customers using TroutBook. We may also collect such personal information through features like member referral programs.
• Risk management, cybersecurity & anti-fraud providers. We may receive personal information from Third-Parties that help us assess risks associated with our offerings, including to help combat fraud and illegal activity and to help protect your personal information.
• Data providers. We may receive information from information services and data licensors that provide demographic and preference information to us.
• Content providers. We may receive personal information from companies that make user-generated content from their service available to others, such as local business reviews or public social media posts.
• Joint offering partners. We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or in-person events.
• Public information. We collect individual and household demographic information and preference information from publicly available sources, such as open government databases, social media platforms, and others.
• Automatic data collection. We, our service providers, and our business partners may automatically log personal information about you, your computer or mobile device, and your interaction over time with the Services, such as:
• Device information. We may collect information about your device(s) such as IP addresses (sign-in and security), log information, error messages, device type, and unique device identifiers. 
• Usage information. We may collect information about your use of the Services, such as the pages you viewed, the services and features you used or interacted with, your browser type, and details about any links or communications with which you interacted.
• Location information. Certain features in the Services may collect your precise location information, device motion information, or both, if you or your organization grant(s) us permission to do so through your device settings.
• Information stored locally. Some of our web-enabled desktop services and offerings synchronize with the information on your computer. In doing so, we may collect information such as device information, product usage, and error reports. We may also store personal information locally on your device.
• Communication interaction data. We or our Third-Party service providers may collect information from email providers, communication providers and social networks, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
• Online behavioral data. We may automatically collect certain personal information about your use and interactions with our websites, customers’ websites or e-commerce stores, social media websites, and marketing campaigns that we or our customers organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.

Cookies and similar technologies
TroutBook and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively “cookies”) to collect information about you (“Cookie Information”) so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. You have control over some of the information we collect from Cookies and how we use it. Please see Your Personal Information Rights and Choices section for more information. 

How we use personal information
We may use your personal information in a number of ways or as otherwise described at the time of collection:
Service delivery and operations. We may use your personal information to:

• Provide you with TroutBook Services, create your account and manage our relationship with you
  Run and manage our business, including resolving billing and financial disputes
• Evaluate your eligibility for marketing offers, products and services
• Provide features to you
• Provide a product or service that you have requested through TroutBook
• Connect you with support staff or other users
• Communicate with you, such as sending you electronic notifications
• Personalize your experience with the Services
• Provide you with support and resolve disputes
• Authenticate your identity
• Research and development. We may use your personal information to develop new products or services or to improve existing ones. For similar reasons, we may analyze  your and others’ use of the Services through content sent or displayed, we may also use data analytics to develop insights about you, your preferences, etc.
• Combine and anonymize information about your interactions with TroutBook to create aggregate, anonymized statistics for use in research (including by contracting with academic institutions) and for marketing, promoting, improving, and developing the Services
  Marketing and advertising. We, our service providers, and our Third-Party advertising partners may collect and use your personal information, according to your marketing preferences, to promote services, products, or experiences, via email, post, telephone, SMS or push notifications. 
  Compliance and protection. We may use your personal information in compliance with legal or regulatory requirements; protect against misuse of the Services or fraudulent or illegal activity; protect our rights in the course of legal proceedings; or protect our rights, property or the safety and security of TroutBook, our employees, customers or others. 
  In some but not all cases, we may specifically request your consent to use your personal information, for instance, to comply with applicable law.  
• Automated processing. To enhance your use of the Services, we may provide you we may process your personal information using both automated and manual (human) methods. This includes artificial intelligence (AI) and a range of technologies that help our services learn and reason to improve our ability enhance your use of TroutBook.
  
  

How we share your personal information

When you interact with our services. We may share your personal information in the following circumstances:

• For certain product features. We may use third party API services, such as YouTube and Twilio, for certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy. You may manage your YouTube API data by visiting Google’s security settings page here. You may make choices about your Twilio API data by visiting Twilio’s privacy notice here. 
• When you connect with a TroutBook partner. You may be provided with offers, products, and services from third-party companies who integrate with our TroutBook Platform (“Platform Partner”). If you choose to interact with a Platform Partner, apply for their services or offerings, or otherwise link or sync your account to a Platform Partner’s product or service, you consent and direct us to share your personal information to the Platform Partner providing the service or offering. For example, when we send your personal information to partners in order to generate offers for you to review, when we send your application information directly to our partners, or when we send you to the partner’s site for you to provide the information directly to them.
• In some cases, if you click through to go to an outside site, you will automatically be sending your personal information to that company. When this happens, you will still have to submit your information on the company’s site. Remember that any information you provide to another site, whether through us or on your own, will be subject to their privacy practices and terms and conditions.
• When you connect to your social media account. Some of our features enable you to connect to a social media account or share information on social media platforms, like Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the social media provider’s privacy policies (not this Privacy Statement). You should take care only to share information on social media that you are comfortable sharing.
• For joint features, sales, promotions and events. With your consent we may share your personal information with Third-Parties who are jointly providing features, sales initiatives, promotions or events with us.
• When you publicly post the information. We may provide opportunities for you to publicly post reviews, questions, comments, suggestions, or other content that may include personal information, such as your name or username. Anything you share in a public forum is public, and you should think carefully before you decide to share.
• With your wireless carrier. When you use your wireless device in connection with TroutBook, you authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to TroutBook or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud.
• When you participate in the short code program. Personal information collected through the short code program (i.e., when you sign up for SMS texts), will not be shared, sold, or rented to affiliated or unaffiliated third parties for their own marketing purposes.
• Other circumstances. We also share your personal information with Third-Parties in the following circumstances.
• For research. With appropriate controls, we may share information with Third-Parties, such as academic institutions, government and non-profit organizations, for research purposes or to publish academic or policy-related materials. We only share information in a way that does not identify any individual.
• With service providers or agents. We share personal information with our service providers or agents who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Privacy Statement. Service providers or agents may include companies that assist us with our advertising, marketing, and sales efforts, help us with our technology offerings (such as a hosting, security or anti-fraud providers) and help us run our business.
• For mergers and acquisitions. If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your personal information with that company and its advisors before and after the transaction date.
• With our affiliates and subsidiaries and your right to limit information sharing. We may share your personal information with our affiliates and subsidiaries for everyday business purposes as described in this Statement, including for marketing purposes, for improving and developing our offerings, and for personalizing your experience with our Services. Certain laws may provide you with the right to limit our information sharing activities in certain circumstances. Please review these rights in the “Region and state-specific terms” section below.
• For advertising and analytics. TroutBook may use advertising networks and other providers to display advertising on TroutBook or to manage our advertising on other sites. Our advertising partners may place cookies on unaffiliated websites in order to send ads that may be relevant to you based on your browsing activities and interests and determine the effectiveness of such advertisements. See also the “Region and state-specific terms” section below for additional information.
• TroutBook responds to the Global Privacy Control signal for US residents, as described further in the United States section below. However, we do not respond to “Do Not Track” signals because there is no formal “Do Not Track” standard. 
• For legal reasons. We may share your personal information with Third-Parties for legal reasons without your consent, and as permitted by law, including
  
  • If we reasonably believe disclosure is legally required;
  • To protect the rights, property, or safety of TroutBook, our customers, employees, or others;
  • To protect or defend against cyber attacks, illegal activity, fraud or abuse;
  • To enforce, remedy, or apply our Terms of Service or other agreements; or
  • For the purposes of debt collection.

Your personal information rights and choices

• We provide options to manage the privacy of your personal information.
• Update your privacy settings. You may update your privacy settings though your account settings.
• Correct your personal information. You can edit and correct certain personal information at any time.
• Access your personal information. You may download a copy of the personal information we have about you by visiting your account. 
• Delete your personal information. You may ask us to delete your personal information through your account settings. 
• Cookies and other tracking technologies. You may be able to opt-out of interest based advertising by visiting the NAI Opt-Out Page or the Choices Opt-Out Page (or the Digital Advertising Alliance of Canada Opt-Out Page, if you are based in Canada) or by visiting the TroutBook Privacy Center. If you reside in California, Connecticut, Colorado or Virginia, please refer to the relevant sections below under Region and state-specific terms for more information about opting out of tracking for targeted advertising purposes, or opting-out of sales and/or sharing.
• Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings or you may use the links below. You may also click unsubscribe at the bottom of the marketing emails. If you receive marketing text messages from us through TroutBook’s SMS shortcode program, you may opt out of receiving further marketing text messages from us by replying STOP to the message. We do not sell or share any personal information collected with third parties for their own marketing or advertising efforts.

TroutBook communications preferences

Your Rights 
Depending on where you live, you may also have certain state- or country-specific rights with respect to your personal information. Please see the Region and state-specific terms section for your country, below.

Verification
To help protect privacy and the security of your personal information, you may be asked to provide additional information to verify your identity and/or ownership rights before we can fulfill your data rights request. If we cannot verify your identity or your ownership rights to the data, we may not be able to service your request until you provide proper documentation.

Data retention
Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to comply with our data retention requirements and provide you with services and the benefits of TroutBook and successfully run our business. Even if you submit a deletion request, we may be required to maintain your personal information for as long as necessary to:

1. comply with our legal or regulatory compliance needs (e.g., maintaining records of transactions you have made with us);to exercise, establish or
2. defend legal claims; and/or
3. to protect against fraudulent or abusive activity on our service.

This means we may keep different information for different periods. If your account is canceled because you haven’t used it for a long time, we may delete this information immediately.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

Security of your personal information
We use reasonable physical, technical and organizational safeguards that are designed to protect your personal information. However, despite these controls, we cannot completely ensure or warrant the security of your personal information. You can find out more about how we protect your personal information here.

Changes to our Privacy Statements
From time to time we may change or update our Privacy Statement. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will notify you by posting a notice in TroutBook or on a community post; by sending you a notification; or by other means consistent with applicable law.

You can see when this Privacy Statement was last updated by checking the “last updated” date at the top of this Privacy Statement. Please review this Privacy Statement periodically to stay informed about how TroutBook protects your privacy.

Children
Our services are not intended for or directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us.

How to contact us
If you have questions or comments about this Privacy Statement or our practices, please contact us.

You can submit TroutBook privacy questions. Submit your privacy question here

If you have an unresolved privacy or information use concern or complaint that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Region and state-specific terms
Additional terms may apply to you based upon the country you reside in or the products you use. Please click the region or state that applies to you to learn more about additional terms and rights that may apply to you.

California Residents
Scope. This section applies only to California residents. It describes how we collect, use, and share Personal Information of California residents in our capacity as a “business” under the California Consumer Privacy Act (“CCPA”) and your rights with respect to that Personal Information. For purposes of this section, the term “Personal Information” has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. Please note that we may claim legal exemptions for certain types of personal information and certain TroutBook companies from all or certain parts of the CCPA. In some cases, we may provide a different privacy notice to certain categories of California residents, such as employees and job applicants, in which case that notice will apply instead of this section.

Personal Information that we collect, use, and disclose. The chart here summarizes the Personal Information we collect by reference to the categories of Personal Information specified in the CCPA, and describes our practices currently and during the 12 months preceding the effective date of this Privacy Statement. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described in this chart. 

Your California privacy rights. As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. 

Access. You may request that we provide the following information about how we have collected and used your Personal Information during the past 12 months:

• the categories of Personal Information we have collected about you,
• the sources from which that information was collected,
• the business or commercial purpose for collecting, selling, and/or sharing your Personal Information,
• the categories of personal information we shared or sold about you,
• the categories of third parties to whom we shared or sold personal information about you, 
• the categories of personal information we disclosed for a business purpose, and
• the categories of third parties to whom we disclosed personal information about you for a business purpose.
• Request a copy of your Personal Information. You may request a copy of the Personal Information in your TroutBook account. 
• Correction. You can edit and correct your personal information at any time by changing it directly in your TroutBook account.
• Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your TroutBook account.
• Opt-out of Sales and/or Sharing. We use services that help deliver interest-based ads to you as described above. The California Consumer Privacy Act (“CCPA”) may classify our use of some of these services as “sharing” your Personal Information with the advertising partners that provide the services. You can opt-out of the “sharing” of your personal information by visiting the “Your California Privacy Rights” link in the footer of the TroutBook website. In addition, if you are a visitor from California and have enabled a recognized opt-out mechanism on your browser, device, or platform, you will automatically be opted out of any “sharings” when you interact with our Services beginning on January 1, 2023.

Please go here to learn more about enabling one such preference signal, the Global Privacy Control: https://globalprivacycontrol.org/#download. We do not knowingly sell or share the personal information of individuals under 16 years of age.

Limit processing of sensitive personal information. We only use sensitive personal information as necessary for our (1) Service delivery and operations, (2) compliance and protection, (3) research and development, or (4) Service improvement and analytics purposes in accordance with CCPA. If we use sensitive personal information outside the permitted purposes of CCPA, we will provide you with the right to limit processing of sensitive personal information.

Non-discrimination. You have the right to be free from discrimination or retaliation related to your exercise of any of your California privacy rights.
Verification. In order to protect your personal information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect your account has been accessed without your authorization, we may ask you to provide additional personal information for verification. If we are unable to confirm your identity, we may refuse your request.
Authorized agents. You may use an authorized agent to submit a rights request. If you do so, the authorized agent must present signed written authorization to act on your behalf, and you will also be required to independently verify your own identity directly with us and confirm with us that you provided the authorized agent permission to submit the rights request. This verification process is not necessary if your authorized agent provides documentation showing that the authorized agent has power of attorney to act on your behalf under Cal. Prob. Code §§ 4121 to 4130. Learn more about instructions for authorized agents.

Transparency matters. Learn more about the requests we process by viewing our Privacy Rights Transparency Report.

Colorado Residents
This section applies only to Colorado residents. It describes how we collect, use, and share Personal Data of Colorado residents in our capacity as a business under the Colorado Privacy Rights Act (“CPA”) and your rights with respect to that Personal Data. For purposes of this section, the term “Personal Data” has the meaning given in the CPA but does not include information exempted from the scope of the CPA. Please note that we may claim legal exemptions for certain types of personal information and certain TroutBook companies from all or certain parts of the CPA.

As a Colorado resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. 

• Access. You may request a copy of the Personal Information in your TroutBook account. You can edit and correct your personal information at any time by changing it directly in our products and services.
• Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your TroutBook account.
• Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the TroutBook website. 
• Opt-out of profiling. You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects. 
• Sensitive Personal Data. We will not process your sensitive personal data without your consent.
• Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your Colorado privacy rights.
  Authentication. In order to protect your Personal Data from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been accessed without your authorization, we may ask you to provide additional personal information for verification. If we are unable to confirm your identity, we may refuse your rights request.

Transparency matters. Learn more about the requests we process by viewing our Privacy Rights Transparency Report.

Connecticut Residents
This section applies only to Connecticut residents. It describes how we collect, use, and share Personal Data of Connecticut residents in our capacity as a business under the Connecticut Data Privacy Act (“CDPA”) and your rights with respect to that Personal Data. For purposes of this section, the term “Personal Data” has the meaning given in the CDPA but does not include information exempted from the scope of the CDPA. Please note that we may claim legal exemptions for certain types of personal information from all or certain parts of the CDPA.

Your Connecticut privacy rights. As a Connecticut resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. 

• Access. You may request a copy of the Personal Information in your TroutBook account.
• Correction. You can edit and correct your personal information at any time by changing it directly in our products and services.
• Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your TroutBook account.
• Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the TroutBook website. TroutBook does not otherwise “sell” your Personal Data to third parties for monetary consideration.
• Opt-out of profiling. You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects.
• Sensitive Personal Data. We will not process your sensitive personal data without your consent.
• Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your Connecticut privacy rights.
  Authentication. In order to protect your Personal Data from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been accessed without your authorization, we may ask you to provide additional personal information for verification. 

Transparency matters. Learn more about the requests we process by viewing our Privacy Rights Transparency Report.

Virginia Residents
This section applies only to Virginia residents. It describes how we collect, use, and share Personal Data of Virginia residents in our capacity as a business under the Virginia Consumer Data Protection Act (“VCDPA”) and your rights with respect to that Personal Data. For purposes of this section, the term “Personal Data” has the meaning given in the VCDPA but does not include information exempted from the scope of the VCDPA. Please note that we may claim legal exemptions for certain types of personal information and from all or certain parts of the VCDPA.
Your Virginia privacy rights. As a Virginia resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.

• Access. You may request a copy of the Personal Information in your TroutBook account.
• Correction. You can edit and correct your personal information at any time by changing it directly in our products and services.
• Deletion. You may have the right, under certain circumstances, to request that we delete the personal information you have provided to us. You may delete your personal information in the Privacy section of your TroutBook account.
• Opt-out of tracking for targeted advertising purposes. You can submit requests to opt-out of tracking for targeted advertising purposes by visiting the “Manage Cookies” or “Privacy Settings” link in the footer of the TroutBook website. TroutBook does not otherwise “sell” your Personal Data to third parties for monetary consideration.
• Opt-out of profiling. You can opt-out of the automated processing of your Personal Data to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements, to the extent this results in decisions that produce legal or similarly significant effects.
• Sensitive Personal Data. We will not process your sensitive personal data without your consent.
• Non-discrimination. You have the right to be free from discrimination related to your exercise of any of your Virginia privacy rights.
  Authentication. In order to protect your Personal Data from unauthorized access or deletion, we may require you to verify your credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been accessed without your authorization, we may ask you to provide additional personal information for verification. 

Transparency matters. Learn more about the requests we process by viewing our Privacy Rights Transparency Report.
United States contact information:

TroutBook Inc.
Attention: Privacy
You can contact the TroutBook Data Protection Officer here.
 
Australia
If you are a resident of Australia, you may have the following rights and choices:
Update your privacy settings. You may update your privacy settings by visiting your account settings.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings.

Access, Correction or Deletion. You may request to access, to correct or to delete your personal information. You can edit and correct your personal information at any time by changing it directly in our products and services. To make a request for access or deletion of your personal information, contact us through the link below.

Objection and Restriction. You may object to our processing of your personal information, including for marketing purposes, or ask us to restrict processing of your personal information. To object to data processing or request a restriction, contact us through the link below. If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorized under this Notice.

Contact information

Brazil
Legal Basis of Processing
We use your personal information only as permitted by law. Applicable Brazil data protection law requires us to have a “legal basis” for each purpose for which we collect your personal information. Our legal basis for collecting and using the personal information described in this Privacy Statement will depend on the type of personal information and the specific context in which we collect it. However, we will normally process personal information from you when:

• We have your consent to do so;
• We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of TroutBook and operate our business; 
• The processing is in our legitimate business interests, such as operating our businesses, improving and developing TroutBook, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; and/or
• To comply with legal requirements, including applicable laws and regulations.

If you are a resident of Brazil, you may have the following rights and choices:
Update your privacy settings. You may update your privacy settings by visiting your account settings.

• Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings.
• Access, Correction, Anonymization or Deletion. You may request to access, to correct, to anonymize or to delete your personal information. You may request a copy of your personal information in your TroutBook account or by contacting us through the contact information below. You can edit and correct your personal information at any time by changing it directly in our products and services. You may request for us to delete or anonymize your personal information in your TroutBook account or by contacting us through the contact information below.
• Objection and Restriction. You may object to our processing of your personal information or ask us to restrict processing of your personal information. You may request objection, restriction and portability rights by contacting us through the contact information below.
• Portability. You may request portability of your personal information.
• Withdraw Consent. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time.
• Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• File a complaint. You have the right to file a complaint with a supervisory authority about our collection and processing of your personal information.
  
  

Canada
While we take steps to maintain protection of your personal information, your personal information may be disclosed in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those other jurisdictions or countries.

If you are a resident of Canada, you may have the following rights and choices:
Update your privacy settings. You may update your privacy settings by visiting your account settings.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings. You may also click unsubscribe at the bottom of the marketing emails.

Cookies and other tracking technologies. You may be able to opt-out of interest based advertising by visiting the Digital Advertising Alliance of

Canada Opt-Out Page, NAI Opt-Out Page and the Choices Opt-Out Page.
Access, Correction or Deletion. You may make a request to access, to correct or to delete your personal information (provided we no longer have a business need to retain your personal information). You may request a copy of the Personal Information or delete the personal information in your TroutBook account. You can edit and correct your personal information at any time by changing it directly in our products and services. Even if you request for your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on TroutBook. Data retained for these purposes will be handled as described in “Data Retention”.
Withdraw consent. You can withdraw your consent at any time to collection, use and disclosure of your personal information. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

File a complaint. You have the right to file a complaint with the applicable Privacy Commissioner about our collection and processing of your personal information.

You can contact the TroutBook Data Protection Officer here.

India

Where data of Indian individuals are involved, you hereby agree that the “reasonable security practices and procedures” under section 43A Explanation (ii) of the Information Technology Act, 2000 means this TroutBook’s Privacy Statement and such data security procedures that TroutBook may implement from time to time and which may, in TroutBook’s discretion, be informed to you from time to time.
What you can do to manage your privacy

You have choices when it comes to managing the privacy of your personal information.
Update your privacy settings. You may update your privacy settings by visiting your account settings.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings.

Correct your personal information. You can edit and correct your personal information at any time by changing it directly in our products and services.

Mexico
If you are a resident of Mexico, you may have the following choices and rights known as “ARCO rights”:

You have choices when it comes to managing the privacy of your personal information and exercising your ARCO rights. Please note that we are required to verify your request prior to exercising your rights. After we have received a request, our response will indicate whether the request for access, rectification, cancellation, or opposition is appropriate and, if so, the determination will be made within fifteen (15) business days from such date. The deadlines may be extended under the terms set out in the applicable laws.

Access. You have the right to know what personal data we have about you, what we use it for and the conditions of use we give to it. Electronic copies of your personal data will be provided if you exercise your right of access. You may request a copy of your personal information in your TroutBook account or by contacting us through the contact information below. When making a request, please provide a clear and precise description of the personal data you wish to access any other element that facilitates the location of your data.

Rectification. You have the right to request the correction of your personal data if it is outdated, inaccurate, or incomplete (Rectification). You can edit and correct your personal information at any time by changing it directly in our products and services.

Deletion/Cancellation. You have the right to request that we remove your personal information from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided for in the applicable laws. You may request for us to delete your personal information in your TroutBook account or by contacting us through the contact information below. When making a request, please provide a clear and precise description of the personal data you wish to delete/cancel or any other element that facilitates the location of your data.

Opposition/Rejection. You have the right to oppose the use of your personal data for specific purposes. You may request objection, restriction and portability rights by contacting us through the contact information below. When making a request, please provide a clear and precise description of the personal data you wish to oppose, or any other element that facilitates the location of your data.

Update your privacy settings. You may update your privacy settings by visiting your account settings.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings.

How to limit the use and disclosure of your personal information
If you are a resident of Mexico, you also have the right to limit the use or disclosure of your personal information by contacting us through the contact information below.

How to withdraw your consent
If you are a resident of Mexico, you also have the right to withdraw your consent for our processing of your personal information by contacting us through the contact information below.

Contact 
If you have questions or concerns that have not been addressed by this Privacy Statement, you can contact the TroutBook Data Protection Officer here.

United Kingdom (UK) and European Economic Area (EEA)

Personal Information
References to “personal information” in this Privacy Statement are equivalent to “personal data” governed by EU and UK data protection laws. Essentially, “personal data” is information about an individual, where that individual is either directly identified or can be identified. It does not include ‘anonymous data’ (i.e., information where the identity of an individual has been permanently removed).

Legal Basis of Processing
We use your personal information only as permitted by law. Applicable EEA and UK data protection law requires us to have a “legal basis” for each purpose for which we collect your personal information. Our legal basis for collecting and using the personal information described in this Privacy Statement will depend on the type of personal information and the specific context in which we collect it. However, we will normally process personal information from you when:

• We have your consent to do so;
• We have a contract with you and it is necessary to process your personal information to perform our contract with you, including to provide you with the benefits of TroutBook and operate our business; 
• The processing is in our legitimate business interests, such as operating our businesses, improving and developing TroutBook, communicating with you, marketing our offerings and services and personalizing your experience, and to detect illegal activities; and/or
• To comply with legal requirements, including applicable laws and regulations.
• If you are a resident of the UK or EEA, you may have the following rights and choices:
• Update your privacy settings. You may update your privacy settings by visiting your account settings.
• Access, Correction or Deletion. You may request to access, to correct or to delete your personal information. 
  You may request a copy of your personal information in the Privacy tab of your account or by visiting our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre (EU). 
• You can edit and correct your personal information at any time by changing it directly in our products and services. 
• You may request for us to delete your personal information in the Privacy tab of your account or through our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre (EU). 
• Please note that even if you request for your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on our Service.
• Data retained for these purposes will be handled as described in the section “Data Retention”.
• Objection and Restriction. You may object to our processing of your personal information or ask us to restrict processing of your personal information.
• Portability. You may request portability of your personal information.

Withdraw Consent. If we process your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

File a complaint. You have the right to file a complaint with a supervisory authority about our collection and processing of your personal information. You can find your data protection regulator here.

Manage marketing communications from us. To update your marketing communication preferences, you can go to the marketing preference tools in your account settings or visit our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre (EU)  You may also click unsubscribe at the bottom of the marketing emails.

Cookies and other tracking technologies. You may be able to opt-out of such interest-based advertising by visiting Network Advertising Initiative or Your Online Choices or by visiting our GDPR Centre (UK) or GDPR Centre (FR) or GDPR Centre (EU). 

UK and EEA Legal Representative
TroutBook, LLC.:

• In the UK: TroutBook Ltd. (contact details can be found in the section below)
• In the EEA: TroutBook Inc. and TroutBook UK Limited have each appointed TroutBook France SAS as its Legal Representative in the European

Union in accordance with Regulation (EU) 2016/679 (contact details can be found in the section below).

United Kingdom and EEA contact information Attention: TroutBook Data Protection Administration,

TroutBook France SAS TroutBook Data Protection Administration

Bird & Bird GDPR Representative Services Ireland

Bird & Bird GDPR Representative Services UK

If you have questions or concerns that have not been addressed by this Privacy Statement, you can contact the TroutBook Data Protection Officer here. 

Privacy, Terms and conditions, features, support, pricing, and service options subject to change without notice.